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taxbrain.com Complaint - Taxes - TAXBRAIN.COM
taxbrain.com Complaint

taxbrain.com Complaint

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Taxes - TAXBRAIN.COM


I filed my taxes with taxbrain as I have done for the last 6 years had my fees taken out like usual . This year was no different filed waited for the deposit to come, but it wasnt deposited like it should have been. I spoke with the representative who explained at first sometimes the IRS deposited a week after the date. I waited no refund still. I finally received an email which stated that the refund was not going to happen due to a error on there banking part which enetered there routing number wrong so it went to republic bank instead of santa barbara bank and that now I will have to wait until the the money is sent back to the irs and the irs issues me a check by mail which could take up to 4-8 weeks. I then called the IRS to confirm this which they did . I'M TRYING TO FIGURE OUT HOW A COMPANY THAT DEALS WITH TAXES AND DIRECT DEPOSITS COULD MAKE SURE A HUGE ERROR THAT THOUSANDS OF PEOPLE HAVE TO WAIT ON THEIR TAXES NOW BY MAIL .


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